Any user requesting a special rate must create a user profile specific to the operator and upload the following supporting documents, as image files, via the Seamless account:
- A recent passport photo
- An identity document: national ID card, passport, etc.
The documents are subject to automated validation (except for identity documents submitted in PDF format, which are validated manually).
Depending on the special rate requested, specific supporting documents attesting to entitlements may be requested. Click here to see the list of supporting documents.
Supporting documents must be uploaded via your Seamless account and must be validated by our partner, which may take two to three days (to be adapted depending on the operator's lead times).
During this period, you can use the Seamless service at the standard rates.
Once your documents have been validated, you will be informed by email that your special rate will be applied.
To contact us, click here.
For more information on the Seamless user account, click on: "Can I use Seamless services as soon as my user account has been activated?"
For more information on creating a Seamless account, click on: "How can I create my user account?"
For more information on the supporting documents to be provided, click on: "One of my supporting documents has not been accepted. What should I do?"
For more information on the supporting documents to be provided, click on: "I have provided all of the supporting documents for my special rate. When will that rate be applied?"