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What should I do if the application does not work when I need to validate a journey?

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Anaïs
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If it is not possible for you to validate your journey, identify the cause of the problem.

 

Mobile phone:

  • Check that the NFC function of your smartphone is activated.
  • Try validation again, ensuring that your phone is correctly positioned in front of the validator for the requisite time.
  • Renew the Seamless application certificate by connecting your smartphone via 3G, 4G or WiFi.
  • Log in on the Seamless application if you are asked to give your email address and password (it is because you were logged out of the application).
  • As a last resort, turn your phone off and on again.

 

iPhone using NFC - iPhone 7 or higher, with an iOS version 13 or higher:

  • Check that the Seamless app is allowed to use the NFC of your iPhone
  • Check that the NFC function of your iPhone is activated.
  • Try validation again, ensuring that your phone is correctly positioned in front of the validator for the requisite time.
  • Renew the Seamless application certificate by connecting your smartphone via 3G, 4G or WiFi.
  • Log in on the Seamless application if you are asked to give your email address and password (it is because you were logged out of the application).
  • As a last resort, turn your phone off and on again.

 

iPhone using Bluetooth - not meeting criteria iPhone 7 or higher, with an iOS version 13 or higher:

  • Check that the Seamless app is allowed to use the Bluetooth of your iPhone
  • Check that the Blutooth function of your iPhone is activated.
  • Try validation again, ensuring that your phone is correctly positioned in front of the validator for the requisite time.
  • Renew the Seamless application certificate by connecting your smartphone via 3G, 4G or WiFi.
  • Log in on the Seamless application if you are asked to give your email address and password (it is because you were logged out of the application).
  • As a last resort, turn your phone off and on again.

 

Validator terminal:

  • In this case, validation will be impossible for all Seamless users.
  • Contact the Seamless customer service department to report the problem, providing as much information as possible (date and time, number of the line in question, error message, etc.) by clicking here.

 

If it is still not possible to validate your journey:

  • Pay for the service using a different means of payment.
  • Contact us here.

 

For more information on activating the NFC function, click on: "How can I activate the NFC function on my mobile?".

For more information on validation, click on: "Where are the validators?".

For more information on validation, click on: "How do I validate my journey?"

For more information on validation, click on: "How long does it take to validate a transaction?"

For more information on validation, click on: "How do I know if I have validated my journey correctly?".

For more information on validation, click on: "What should I do if the application does not work when I need to validate a journey?"

For more information on validation, click on: "Can I validate a journey even if my phone does not have a signal?"

For more information on validation, click on: "Do I have to unlock my mobile phone screen in order to validate my journey?"

For more information on validation, click on: "Can I validate a journey for someone else?"

For more information on validation, click on: "What should I do if validation does not work?".

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