If the application is not launched automatically when you hold your phone in front of the Seamless validator, it is recommended that you:
- Check that the NFC function of your smartphone has been activated.
- Try validation again, ensuring that your phone is correctly positioned in front of the validator for the requisite time.
- Renew the Seamless application certificate by connecting your smartphone via 3G, 4G or WiFi.
- Log in on the Seamless application if you are asked to give your email address and password (it is because you were logged out of the application).
- As a last resort, turn your phone off and on again.
If it is still not possible to validate your journey:
- Pay for the service using a different means of payment.
- Contact us here.
For more information on activating the NFC function, click on: "How can I activate the NFC function on my mobile?".
For more information on validation, click on: "Where are the validators?".
For more information on validation, click on: "How do I validate my journey?"
For more information on validation, click on: "How long does it take to validate a transaction?"
For more information on validation, click on: "How do I know if I have validated my journey correctly?".
For more information on validation, click on: "What should I do if the application does not work when I need to validate a journey?"
For more information on validation, click on: "Can I validate a journey even if my phone does not have a signal?"
For more information on validation, click on: "Do I have to unlock my mobile phone screen in order to validate my journey?"
For more information on validation, click on: "Can I validate a journey for someone else?"
For more information on validation, click on: "What should I do if validation does not work?".
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