What should I do if there is a ticket inspection on the bus?

As a user of Seamless services, you may be subject to a ticket inspection carried out by our partners' staff at any time.

The purpose of this inspection is to check that:

- Users have correctly validated their use of the Seamless service.

- In the case of special rates, the user of the service is the holder of the associated Seamless account: check performed using the ID photo on the Seamless account.

In the event of an inspection, simply go to the “Verification” menu in the main menu of the application to display the transport ticket in the form of a QR Code

Our tutorial "What to do in case of inspection ?" Smartphone version :

Our tutorial "What to do in case of inspection ?" iPhone version :

The verification screen is also available by clicking on the eye icon displayed on the green screen upon successful validation.

In the event of non-compliance, users may incur sanctions as set out in the general terms and conditions of the Seamless partner.

If you have any difficulties, please contact us by clicking here.

For more information on validation, click on: "Where are the validators?"

For more information on validation, click on: "How do I validate my journey?"

For more information on validation, click on: "How long does it take to validate a transaction?"

For more information on validation, click on: "How do I know if I have validated my journey correctly?"

For more information on validation, click on: "What should I do if the application does not work when I need to validate a journey?"

For more information on validation, click on: "Can I validate my journey even if my phone does not have a signal?"

For more information on validation, click on: "Do I have to unlock my mobile phone screen in order to validate my journey?"

For more information on validation, click on: "Can I validate a journey for someone else?"