One of my supporting documents has been rejected. What should I do?

One of your supporting documents may have been rejected for the following reasons:

- File size over 2 MB

- Unsuitable file format: files must be in image format

- Non-compliance of supporting documents: e.g. a drawing instead of a photo, illegible documents, documents other than those requested by Seamless or the partner.

We remind you that, until supporting documents have been transmitted and validated, you can use Seamless services at the standard rates.

If you have any difficulties, please contact us by clicking here.

For more information on the supporting documents requested by Seamless: "What supporting documents must be provided?" 

For more information on the Seamless user account, click on: "Can I use Seamless services as soon as my user account has been activated?"

For more information on creating a Seamless account, click on: "How can I create a user account ?"

For more information on the supporting documents to be provided, click on: "I have provided alle of the supporting documents for my special rate. When will that rate be applied?"