Can I use Seamless services as soon as my user account has been activated?

Once you have created your Seamless user account, you must register a valid bank card (i.e. Visa, Eurocard or Mastercard with at least one month until the expiry date) in order to use our partners' services.

The card will be checked using a 3-D Secure protocol and will serve to make monthly payment for the services used.

Once your means of payment has been registered, you can use all partner services at the standard rates.

In order to activate a special rate, you will still need to:

- Create a user profile specific to the operator.

- Provide the requested supporting documents, which will be submitted to the Seamless partner for validation. Please note that attachments must not exceed 2 MB.

- Wait for the operator to validate the supporting documents (the service can still be used at the standard rates).

To view the list of supporting documents required by the operator, click here.

If your supporting documents are not accepted, check that they meet the necessary requirements and, if necessary, click here to contact the customer service department.

For information on the accepted means of payment, click on: "What are the accepted means of payment?".

For information on payment methods, click on: "Is it mandatory to enter payment card details on registration?".

For information on payment methods, click on: "I am not sure about registering my bank card details on your application. Is there another possible payment method?".

For information on payment methods, click on: "I am not sure about registering my bank card details on your application. Is it definitely safe?".

For information on payment methods, click on: "When I registered, I received an authorisation request from my bank regarding a Seamless transaction. Will my account be debited?". 

For information on payment methods, click on: "My bank card has not been accepted. Why not?".